Answers to our most frequently asked questions
It all depends on your device and what needs to be fixed. Here are some general estimates we share with customers in advance:
Phone Screen Repairs
Our expert Talk and Play staff can knock out the common phone screen repair in about 30-45 minutes per device. We usually keep iPhone screens in stock, but we may need to special order some Samsung screens. If we do need to order a new screen for your phone, you'll leave your phone with us and pay half of the total cost of the repair. We receive the new screen in about 3-5 business days. Overall, the best way for us to provide you an estimate for device repair is to see your phone in person because depending on the issues, some pome phones may require more time to fix than others.
All Other Phone Repairs
Of course, we fix more than just screens! So depending on the issue, it can take more time. For example, some repairs could take a few hours while others could take days. The good news is when you drop off your device, an expert technician will always provide you an honest, transparent quote and an estimate of when your phone will be ready. If for any reason, the phone repair will take more time, the tech will let you know right away. Our goal is never to take more time than what we initially communicate because we want to make sure you have the best experience possible and get your phone back as soon as possible!
In-House iPad Repairs
When repairing your iPad, you can either drop it off in person or send it in. When you drop off in person, we most likely will have t order a part for the repair. This means we'll have to wait 3-5 business days to receive the new part to repair your iPad. If you choose the send-off option, please see below for more details.
In-House Console Repairs
All console repairs take a week. This gives our expertly-trained techs enough time to properly run diagnostics, disassemble the console, make the necessary repairs, and carefully and accurately complete the reassembly process. The only time it will take more than a week is if we have several console repairs scheduled. As always, when you schedule an appointment or drop off, we'll provide you an accurate time estimate for your console repair. We want to make sure we spend the exact time needed to deliver you a restored console.
Send Off Repairs For Phones And Consoles
We do offer send-off repairs for phones and consoles. This means you send your device to one of our partner companies that help with our device repairs. These are companies that we trust and share the same values for delivering quality, expert device repairs. When we are too busy, our partners step in and help us provide the same high-quality repairs our customers appreciate and love. If you choose the send-off option, you can expect to pay a little less, but the repair time will take a bit longer. You also have to factor in ship times depending on the carrier. Overall, if you choose to "send-off', you can plan to have your device back in about two business weeks.
Clear and honest communication is essential to us during your entire device repair process. There are several times when you can talk to one of our expertly-trained technicians.
Talk To A Tech When You Drop Off
This is the perfect time for you to ask any questions you may have about your device repair. Depending on how busy our techs are, you may have to wait, but they are more than happy to answer any questions you have!
During Your Device Repair
We also understand you may also think of questions while we are repairing your device. If you think of anything, such as other issues, price changes, time changes, or any additional information you feel may be helpful during the repair process; please do not hesitate to contact us. Even if you change your mind about having us repair your device, it's no problem! You can cancel, but please note that you may have to pay for labor depending on how far the tech got in the repair process.
When You Pick Up Your Device
Of course, you may have questions about how the tech repaired your device! We love talking about device repair, so we'd be more than happy to explain in more detail the issue. Once the tech tested your device and it's ready to go, a retail employee will bring your device back out to you. You can ask the retail employee or speak with the tech who worked on your device if you have questions.
We Go Above And Beyond To Secure Your Data During Device Repair
We understand your concern! We keep so much important information on our phones, tablets, and computers. You need to know that you can trust Play and Talk techs when we work on your device. We take extra-special care and go above and beyond to implement the safest methods to secure your data during the repair process. We highly recommend backing up your data and erasing whatever you have on your device for additional security. However, we also understand this may not be feasible.
To test your device to make sure the repair process was successful, we will need an access code. Only your account manager will have access to this code and absolutely will not share it with anyone else. The account manager keeps this access code in a secure database for additional security.
We guarantee peace of mind by ensuring all our technicians, customer service staff, and managers have been fully DBS checked. This is standard for hiring all Play and Talk employees.
No Matter How Busy You Are, We Can Repair Your Device.
We know you have a ton going on between a busy career, friends, and family. That is why our team is ready to help, no matter if you walk in our Mobile or Gulfport locations, schedule an appointment, or choose our convenient send-off option.
Our customer support lines are available 7 days a week from 10 a.m.-Midnight. You can call with any questions and schedule an appointment.
You're Protected With A 90-Day Warranty.
We are confident our expert techs will repair your device, but you can have 100% peace of mind knowing a 90-day warranty protects you. This warranty is for all repairs except for liquid damage repairs.
We are incredibly flexible regarding warranty claims, but please note that the warranty is null and void if any cosmetic damage happens after the repair date.
If you're not sure if the damage happened before or after the repair, please do not hesitate to contact us. We make sure to take comprehensive notes about each system at the time it's taken in for repair.
You Can Talk On The Phone Or Chat Online.
It's entirely up to you how you would like to communicate with us about your device repair.
Our entire customer service team is ready to answer your questions and to get your device repair started. Customer service reps are available from 10 AM - Midnight, 7 days a week.
If you're an existing customer and would like an update on your device repair, that's no problem either! And if you're curious about the latest details on pricing and service availability in the area, give us a call or chat online. We would be happy to keep you in the loop.
We Don't Touch Your Device Data During Repairs.
When you drop off or send off, whatever is on your device will be there when we return the device to you. If we ever need to do a software flash, we would contact you first and ask for your permission.
We highly recommend deleting any personal data before dropping off or shipping, but we know this is not always possible. Please note that we follow extra security measures to ensure your data is safe while in the hands of Play and Talk techs.